Admissions open Course code: SST

Certificate in Soft Skills Training

Work well with people: teamwork, problem solving, time management and professional conduct

A 3-month live course in workplace soft skills — teamwork, emotional intelligence, problem solving, time and task management, customer orientation, conflict handling and basic leadership — taught through case studies, role-plays and a group project.

3 months · 76 hours
Live online classes on Google Meet
QR-verifiable certificate

Enroll in this course Fee & refund information

Total programme fee: ₹32,999
Duration: 3 months · 76 hours
Next batch: 01 Feb 2027

Overview

About this course

Technical knowledge gets you started, but how you work with people often decides how far you go. This course covers the everyday soft skills that matter in offices, shops, banks, call centres, hospitals and start-ups: working in a team, understanding your own and others' emotions, solving problems logically, managing your time and tasks, serving customers well, adapting to change and taking the lead when needed. Each topic is taught through Indian workplace case studies — a missed deadline, a difficult customer, a disagreement in a team, a new software rollout.

How the course runs

Classes are held live on Google Meet three evenings a week. Sessions use short concept inputs followed by case discussions, role-plays and group exercises. In the second half of the course you work in a small team on a group project — analysing a realistic workplace problem and presenting a solution — so you practise the skills while you learn them.

Teamwork, collaboration and professional conduct
Emotional intelligence, conflict handling and customer orientation
Critical thinking, problem solving and decision making
Time and task management, adaptability and leadership basics

Learning outcomes

By the end of the course you will be able to:

Work effectively in a team, share responsibilities fairly and give credit to others
Recognise and manage your emotions and respond to others with empathy
Analyse workplace problems with simple tools such as 5 Whys and fishbone diagrams, and propose practical solutions
Prioritise tasks, plan your day and meet deadlines using to-do lists, calendars and simple task boards
Handle customer queries and complaints politely and professionally
Resolve disagreements with colleagues constructively
Adapt to change, learn new tools quickly and take ownership of your work
Lead a small team activity, delegate tasks and run a short meeting

Syllabus

9 modules · approximately 76 hours of live training

Module 1Soft skills and professionalism 6 hrs

What soft skills are and why they matter at work; punctuality, ownership and workplace ethics; a self-assessment to set your learning goals.

Module 2Teamwork and collaboration 10 hrs

Team roles, building trust, working in office, hybrid and remote teams, sharing work fairly, and collaborating through shared documents and group chats.

Module 3Emotional intelligence 8 hrs

Self-awareness, self-regulation, empathy and social skills; recognising stress triggers and learning to respond instead of react.

Module 4Critical thinking and problem solving 10 hrs

Defining a problem clearly, root-cause analysis with 5 Whys and fishbone diagrams, generating options and making decisions with simple criteria.

Module 5Time and task management 8 hrs

Prioritising with the Eisenhower matrix, planning with Google Calendar and to-do apps, juggling multiple tasks, avoiding procrastination and meeting deadlines.

Module 6Customer orientation and service etiquette 8 hrs

Understanding customer needs, telephone and chat etiquette, handling complaints with the LAST approach (Listen, Apologise, Solve, Thank) and following up.

Module 7Conflict management and negotiation 8 hrs

Common causes of workplace conflict, conflict-handling styles, assertive communication and simple win–win negotiation.

Module 8Adaptability, leadership and workplace culture 8 hrs

Handling change and learning new tools, giving and receiving feedback, delegating, running short meetings, and inclusive behaviour that respects workplace policies.

Module 9Group project and final presentation 10 hrs

Work in a small team to analyse a realistic workplace case, plan a solution and present it, followed by peer and trainer feedback.

Eligibility

Minimum qualification: Class 12 / Higher Secondary pass (final-year students may apply)
Basic understanding of English — classes are conducted in English, with Hindi support where needed
A laptop or smartphone with a camera, microphone and a stable internet connection for Google Meet

Who should join

Final-year students and fresh graduates preparing to start their first job.
Working professionals who want to work better in teams or are moving into supervisory roles.
Employees in customer-facing roles in retail, banking, BPO, hospitality and healthcare.
Team leaders and small-business owners who want to build a more professional work culture.

Assessment & certification

Component	Maximum marks	Minimum required
Case study assignments	25	—
Role-play assessment (customer handling and conflict)	20	—
Concept quiz	15	—
Group project and presentation	40	16
Total	100	50% overall

Minimum attendance required: 75% of sessions held.
On successful completion: Certificate in Soft Skills Training and a marksheet, after review and approval.

Awarded by Appsgain Technologies on successful completion of the 3-month live online programme, including assessments; verifiable online with its certificate number or QR code.

Batches

Choose the batch whose dates and class timings suit you. All times in prashant.

Starts 01 Feb 2027
Open

Batch dates
01 Feb 2027 – 30 Apr 2027

Class timings
Monday, Wednesday & Friday, 7:00 PM – 9:00 PM IST

Seats
50 seats left

Apply by
Apply by 25 Jan 2027

₹32,999 Apply for this batch: Starts 01 Feb 2027

Training schedule

The detailed class timetable is published before the batch begins. Regular timings: Monday, Wednesday & Friday, 7:00 PM – 9:00 PM IST.

Joining links are never shown. Approved applicants with verified payment join each class with its Join button, which opens shortly before the class starts.

Joining online classes

Keep your camera and microphone ready — role-plays and group activities run in every class. Join with your registered name so attendance can be marked and project groups can be formed.

Questions about this course

Frequently asked questions

Answers to common questions about this course.

What are soft skills, and how can they be taught online?

Soft skills are the personal and interpersonal skills you use at work — teamwork, problem solving, managing time, handling customers and resolving conflict. In this course they are taught through live case discussions, role-plays, small-group activities and a team project on Google Meet, so you practise each skill instead of only reading about it.

What are the class timings and duration?

The course runs for 3 months with live classes on Google Meet every Monday, Wednesday and Friday, 7:00 PM – 9:00 PM IST — about 76 hours in total. The evening timing lets working learners attend after office hours. The current batch dates are shown on this page.

I am already working. Is this course still useful?

Yes. Topics such as prioritising work, handling difficult customers, resolving team conflicts and leading small teams are often most useful once you have real workplace situations to apply them to. You can bring examples from your own job to case discussions, leaving out any confidential details.

What if I miss a class?

Attend as many classes as you can, because role-plays and group work happen live; at least 75% attendance is required for the certificate. If you miss a class, go through the notes and learning materials on your Check Application Status page and catch up with your project group.

What is the fee, and how do I pay?

The total fee shown on this page is for the full 3-month programme, covering all live sessions, assessments and the certificate. After you apply, you can pay using the payment options listed on the Fees page. Refunds are handled as described in the published Refund and Cancellation Policy.

Does the certificate guarantee a job or promotion?

No. After meeting the attendance requirement and passing the assessments (at least 50% overall, including the minimum mark in the group project), you receive the Certificate in Soft Skills Training from Appsgain Technologies with a marksheet, after review and approval. It can be verified online with its certificate number or QR code. It shows the training you have completed; it is not a guarantee of employment or promotion.

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